Shipping Policy

TFO aims to process and deliver orders efficiently. Please review our shipping guidelines before placing an order.

Order Processing & Delivery

• Orders are processed after successful payment or order confirmation.

• Delivery timelines may vary depending on the destination, courier service and unforeseen circumstances.

• Customers are responsible for providing accurate shipping and contact details.

• Tracking information will be shared where available after dispatch.

Damaged or Incorrect Orders
Any damaged package, incorrect product or suspected manufacturing defect must be reported within 3 calendar days of delivery. Please retain the original packaging and provide a continuous, unedited unboxing video along with relevant photographs for verification.

All claims will be reviewed by our support team and handled in accordance with our policies and applicable law.